Application management
Existing IT world demonstrates the trend that Application Management is one of the most important IT areas. According to the statistics, 75 percent of an IT budget is allocated to application management. Application management outsourcing is an option to reduce the costs of ownership of various systems, which is a constant part of IT budget.
In regards to Application Management Itera suggests the following services:
Production support
- Performance monitoring
- Document support
- Patches
- User testing
Application maintenance
- Break/fix
- Level 2 help desk
- Problem management
Small-scale enhancements
- Release management
- User requests
- Application advice
Service management
- Client support
- Change management
- Service reporting
Kundcase:
Finn.no
Fraktportalen
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